Hours

Raleigh Medical Group is open from 8am to 5pm Monday through Friday

Payment Information

We participate and will file insurance for you with the following plans:

• Aetna
• Blue Cross and Blue Shield of North Carolina
• Cigna Health Care
• Medcost
• Primary Physician Care
• Tricare Standard
• United HealthCare
• WellPath

Plans other than those above are filed as a courtesy, however, payment is expected from the patient in full at the time of service. Patients without insurance are expected to pay in full at the time of service.

We accept Visa, MasterCard, Discover, personal check and cash.

Hospital Affiliations

Our primary hospital is Rex Hospital. We have partnered with the Hospitalist group at Rex. Hospitalists are Internal Medicine physicians who work exclusively in the hospital to provide around-the-clock care for patients.

Emergency Medical Situations

If you perceive that you or your family member are experiencing a life-threatening emergency, call 911 for emergency services without any delay. If you are able, have someone call the office number and notify the operator that you need to speak to a nurse regarding an emergency. For urgent matters that occur outside our weekday hours we may make arrangements to have you seen in one of the local Emergency Departments. If you are unsure if a matter can wait till the next business day, you may call the office number and ask to speak to the physician on call for Internal Medicine.

Non-Urgent Matters After Hours

For non-urgent matters we suggest that you wait till the next business day. This will allow your care to be provided by the physician who knows you best. Should your physician not be available, then the treating physician will at least have the benefit of your office records including medical history, allergies and current medications.

After Hours Prescriptions

In order to provide a better quality of care and to lessen the chance that the care of the more urgently ill may be compromised, we reserve the right to take up to two business day to refill prescriptions. It is our policy NOT to fill requests for any narcotic pain medication or controlled substance after usual business hours. If you anticipate the need for these medications, please request these during regular office hours.

Appointments

The best way to make an appointment is by calling the office at 919.782.1806. Please notify us as soon as possible if you are unable to make an appointment as we reserve the right to charge for visits cancelled with less than 24 hours notice. For administrative and filing purposes, please bring your insurance card(s) and photo id to each visit. Since physical exam spots may fill several months ahead, please schedule these visits 3-6 months in advance.

Seeing A Specialist

If you have not discussed the situation with your primary physician, most of the time an office visit with your primary physician is the best place to start. This step helps to clarify for your record what the problem appears to be and will give you a better chance of being referred to the most appropriate specialty physician. However as Doctors of Internal Medicine we specialize in and have additional training in adult healthcare so you may be able to avoid the added cost of a specialist. When a specialist is needed we can help guide you through the process. For those whose insurance requires a referral, we must document the required criteria before processing the referral. When the criteria is met, the referral authorization must be requested and received prior to your specialist visit. While we have hired and trained additional staff in order to avoid delays, a non-emergency referral requires two days notice. Please be aware of these limitations so that you will be able to receive the benefit of your insurance coverage.