Patient Information

Patient Information at Raleigh Medical Group

We are accepting new patients!

The best way to make an appointment is by calling the office at 919.782.1806.

If you are unable to make a scheduled appointment, please notify us as soon as possible, as we reserve the right to charge for visits cancelled with less than 24 hours notice.

For administrative and filing purposes, please bring your insurance card(s) and photo ID to each visit. 

Accepted Insurance Plans

Please note that if Raleigh Medical Group is participating with your insurance company, it does not guarantee that we are in-network with your health plan. It is important that you understand your medical benefits and determine whether Raleigh Medical Group is in-network with your health plan. You can verify your coverage by calling the number on the back of your insurance card.

We participate and file with the following commercial medical insurances:

  • Aetna
  • Blue Cross and Blue Shield
  • Cigna Healthcare
  • Coventry
  • Medcost
  • Tricare Standard
  • United Healthcare
  • WellPath

Medicare Advantage Plans

  • Blue Medicare PPO/HMO
  • UHC/AARP Medicare PPO/HMO
  • Aetna Medicare Advantage

*If you are enrolled in a health plan that has tiered copays and the copay listed on your insurance card doesn’t always reflect your financial responsibility for an office visit.

**If you are enrolled in a health plan with a deductible, we will ask that you make a deposit at the time of service.


We do NOT participate with the following insurances:

Commercial Insurances

  • Cigna Connect
  • Humana
  • Tricare Prime
  • Multiplan, PHCS, Viant, or Beechstreet

Medicare & Advantage Plans

  • Traditional Medicare
  • Railroad Medicare
  • Other Medicare advantage plans such as Humana or Advantra

*If you are enrolled in a Non-Participating health plan, you will be expected to pay in full at the end of your visit. As a courtesy, we will file an unassigned claim to your primary and applicable secondary health plan; and they will send the payment(s) directly to you.

Request Appointment

ATTENTION Medicare & Medicare Advantage Beneficiaries:

  • By law, Medicare requires us to accept assignment on medications, vaccines, and laboratory services so you will not be expected to pay for these items.
  • Both Tdap (Tetanus, diphtheria, acelluar-pertussis) and Zostavax (Shingles Vaccine) are not covered under Medicare Part B benefits and you will be expected to pay for these items. You can file these vaccines to your Medicare Part D plan.
  • If you are enrolled with NC Medicaid as a secondary/tertiary, we are required to accept assignment with your Medicare plan and no payment will be requested of you.

Patients without health insurance coverage are expected to pay in full at the time of service.

We accept Visa, MasterCard, Discover, American Express, personal check, and cash.

If you have billing questions, you may contact the billing department at (919) 341-3552 during regular business hours of 8AM to 4PM.

If you currently access the patient portal at raleighmedicalgroup.followmyhealth.com, you can conveniently submit billing questions and pay online.


HOURS

Raleigh Medical Group is open from 8 a.m. to 5 p.m. Monday through Friday.

However, we realize there are times when patients need services outside of regular office hours.

If you perceive that you or your family member are experiencing a life-threatening emergency, call 911 for emergency services without delay. If you are able, have someone call the office number and notify the operator that you need to speak to a nurse regarding an emergency.

For urgent matters outside our normal office hours, that cannot be addressed by an on-call physician, we may make arrangements to have you seen in one of the local Emergency Departments.

We suggest that you wait until the next business day in order for your care to be provided by the physician who knows you best. However, should your physician not be available, then the treating physician will easily have access to your office records, which includes medical history, allergies and current medications.

We want to provide the best care possible. Because internal medicine physicians deal with a wide variety of cases, and to ensure that care for the more urgently ill will not be compromised, we reserve the right to take up to two business days to refill prescriptions. It is our policy NOT to fill requests for any narcotic pain medication or controlled substance after usual business hours. If you anticipate the need for these medications, please request these during regular office hours.

Often, an office visit with your primary care physician is the best place to start. Discussing the situation with your primary care physician first helps clarify for your medical record what the problem appears to be. This will help us refer you to the most appropriate specialty physician. However, the internal medicine physicians at Raleigh Medical Group have additional training in many facets of adult healthcare, so you may be able to avoid the added cost of a specialist. When a specialist is needed we can help guide you through the process. For those whose insurance requires a referral, we must document the required criteria before processing the referral. When the criteria is met, the referral authorization must be requested and received prior to your specialist visit.

We are dedicated to processing non-emergency referrals as soon as possible, but please be aware that these non-emergency referrals require two days notice. Please be aware of these limitations so that you will be able to receive the benefit of your insurance coverage.

We have partnered with the hospitalist physicians at Rex Hospital and Wake Med Health. Hospitalists are Internal Medicine physicians who work exclusively in the hospitals to provide around-the-clock care for patients.

NC Bar Association
Consumer Guide to Living Wills and Healthcare Power of Attorney

Forms:
NC Living Will
NC Health Care Power of Attorney

* We are not attorneys and do not represent ourselves as providing legal services. For more information you may contact an attorney or the North Carolina Medical Society.

* If you have trouble viewing any of the documents, click here to download the latest version of Adobe Acrobat Reader.

Raleigh Medical Group  |  3521 Haworth Drive, Raleigh, NC 27609  |  office: 919.782.1806  |   fax: 919-782-4756
Monday - Friday: 8 a.m. - 5 p.m.   |   Saturday Sick Clinic (by appointment only): 8 a.m. - 12 p.m. at our Raleigh Adult Medicine site (map)

 

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